Support and contact

Write to support@tracegraph.app. We usually reply within a few working days.

What to write

Tell us what you were doing, what happened and what you expected. If you can, add your Windows or macOS version. Do not send us passwords, tokens or the content of your emails: we do not need them.

Common problems

An Outlook work or school account will not connect

Microsoft work or school accounts often block basic IMAP access. The app works with personal @outlook.com and @hotmail.com accounts.

Sign-in fails with other providers

You usually need an app password, not your main password. You create it in your provider's security settings (two-step verification).

I want to remove TraceGraph's access

Remove the profile in the app, or revoke the permission from your account: Google or Microsoft.

An unsubscribe did not work

The outcome depends on the sender. The app shows whether the request was accepted, whether you need to open a page or send an email yourself.

Legal: privacy policy · terms of use.